Refund policy

Return & Exchange Policy

We take pride in the quality of our products and the satisfaction of our customers. Due to the nature of perfumes and cosmetic products, all sales are final. However, we understand that exceptions may arise under certain conditions.

Eligible Returns

We accept returns, refunds, or exchanges only in the following cases:

  • Manufacturer's defects

  • Damage incurred during shipping

Please note: We do not accept returns or exchanges for reasons related to scent preference, skin sensitivity, or general dissatisfaction once a product has been opened or used.

How to Initiate a Return or Exchange

  1. Submit a Return Ticket
    To initiate a return, refund, or exchange, please submit a Return Ticket through our website or contact us at [support@[yourdomain].com] within 7 days of delivery. Include:

    • Your order number

    • Clear photos of the item(s) and packaging

    • A brief explanation of the issue

  2. Wait for Approval
    All return or exchange requests must be approved by our team before any action is taken. Unauthorized returns will not be accepted.

  3. Return Instructions (If Approved)
    If your request is approved, we will provide return instructions and a return address. Returned items must be in unused, original condition, including all packaging materials.

Important Notes

  • Return shipping costs are the responsibility of the customer unless otherwise specified.

  • Approved refunds will be processed back to your original payment method within 5–10 business days after we receive and inspect the returned item.

  • Exchanges are subject to product availability.